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At DigitizingMill , customer satisfaction is important to us. We provide professional embroidery digitizing, vector artwork, and machine-ready embroidery file services. Because our services involve custom digital file creation, refund requests are reviewed individually based on the nature of the issue.
All services provided by DigitizingMill are digital services and digital file deliveries. No physical products are shipped through our website.
Orders are processed based on the artwork, instructions, and details submitted by the customer during checkout or communication.
If you experience an issue with your embroidery file or vector artwork, we encourage you to contact our support team first. In many cases, minor corrections or revisions can resolve the issue quickly.
We may offer revisions for:
• Incorrect sizing based on submitted instructions.
• Thread path or stitch sequence adjustments.
• Minor text or alignment corrections.
• File format conversion requests.
• Technical embroidery file issues.
Refund requests may be approved under the following circumstances:
• Duplicate payments or accidental duplicate orders.
• Failure to deliver the digital file within the agreed timeframe.
• Major technical issues that cannot be resolved through revisions.
• Orders cancelled before digitizing or artwork work has started.
Refunds may not be issued in the following situations:
• The customer changes their mind after work has started.
• The customer provided incorrect instructions or incomplete artwork.
• The final embroidery result is affected by machine settings, stabilizers, thread, fabric, or embroidery application.
• The customer does not respond to revision or support requests.
• Approved files have already been delivered and confirmed.
Digital embroidery and vector files are typically delivered via email or download link within the estimated turnaround time shown on the website or discussed during order confirmation.
Delays caused by incomplete instructions, missing artwork, or communication issues may affect turnaround time.
Customers experiencing issues with an order are encouraged to contact DigitizingMill directly before initiating a payment dispute or chargeback.
We are committed to resolving legitimate concerns professionally and fairly.
If you have questions regarding this Refund Policy or would like to request support for an order, please contact us:
📧 info@digitizingmill.com
🌐
www.digitizingmill.com